In this guide we'll break down the common causes of why iTunes is not picking up your device, and how to resolve them. The cause of this issue could stem from a number of locations including the device itself, your iTunes installation on your computer. It can be really frustrating connecting your iPhone, iPod or iPad to your computer only to find that nothing happens - iTunes doesn't react to it at all. Uninstall any cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola and see if the problem persists.Last Updated : | Wide Angle Software Why doesn't iTunes recognize my iPhone? Check for third-party software conflicts.If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or question mark over it, continue to the next steps to reinstall the Apple Mobile Device driver.
If the Apple Mobile Device USB Driver is not listed, reinstall it (instructions on apples site)
If this entry is displayed without any downward arrow, "!" or "?" symbols over it, then this driver is successfully installed.
The Device Manager window should open.Ĥ.Click the plus (+) icon (or disclosure triangle () (for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand the selection.ĥ.Locate the Apple Mobile Device USB Driver in this list. In the upper-left corner, click Device Manager. Verify that the Apple Mobile Device USB Driver is installedģ.Click the Start menu, right-click on Computer, and choose Properties.Select Apple Mobile Device and click Stop the service. In the Programs section of the search results, Click "Services". Restart the Apple Mobile Device ServiceĬlose iTunes and disconnect the iPhone, iPad, or iPod touch.Ĭlick the Windows Start button Start button.Verify that Apple Mobile Device Support is installed.Follow these steps, testing to see if the issue is resolved after each section.
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